Refund Policy
Last updated: July 19, 2026
This Refund Policy explains how payments, cancellations, and refunds work for One Privacy, operated by VKS Software Technologies Pvt Ltd ("we", "us", "our"). It applies to all paid subscriptions purchased through our website or application.
1. Payments and our merchant of record
Payments for One Privacy are processed by Paddle.com Market Ltd ("Paddle"), our merchant of record. Paddle handles checkout, billing, applicable taxes, receipts, and payment processing on our behalf. Any refund we approve is issued by Paddle to the original payment method used for the purchase.
2. Free trials
Eligible plans include a 14-day free trial. You are not charged when the trial starts. Your payment method is charged automatically only when the trial period ends. You can cancel at any time before the trial ends and you will not be charged anything.
3. Renewals and cancellation
Subscriptions renew automatically at the end of each billing period, monthly or yearly depending on your plan. You can cancel at any time from the billing page in your dashboard. When you cancel, your subscription stays active until the end of the period you have already paid for, and no further charges are made. We do not provide partial refunds for the unused portion of a billing period after cancellation.
4. When we offer refunds
We review refund requests on a case-by-case basis and aim to be fair. In general:
- Duplicate charges, billing errors, and charges made after a properly completed cancellation are refunded in full.
- If something went wrong with your first purchase of a plan, contact us within 14 days of the charge and we will work with you, which may include a full refund.
- Renewal charges are generally non-refundable once a new billing period has started, except where required by applicable law.
- Where local consumer protection law grants you additional refund rights, those rights are not affected by this policy.
5. Plan changes
When you upgrade a plan, the price difference for the remaining billing period is charged immediately on a prorated basis. When you downgrade or switch to a shorter billing cycle, the change applies immediately and the new price takes effect from your next renewal; the difference for the current period is not refunded.
6. How to request a refund
Email hello@oneprivacy.io from the address associated with your account and include the workspace or receipt details for the charge. You can find your receipts and invoices in the billing portal available from your dashboard. We aim to respond to refund requests within 3 business days.
7. Processing time
Approved refunds are issued by Paddle to your original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear on your statement.
8. Changes to this policy
We may update this Refund Policy from time to time. The latest version is always available on this page with the date of the last update shown above. If you have any questions, contact VKS Software Technologies Pvt Ltd at hello@oneprivacy.io.